B399's Privacy Policy
Your Data Is Safe With Us

B399 is one of Bangladesh's most trusted online gaming platforms. We believe every member has the right to play in a safe and transparent environment. This Privacy Policy It will inform you how b399 collects, stores, and uses your personal information.

By using our website or creating an account, you are considered to have agreed to this Privacy Policy. We recommend reading it in full before registering.

This policy applies to the b399.onl website and all its services. If you have any questions, our support team is always ready to help.

When you create an account and use our services on b399, we collect certain information. This data is used to improve your experience and ensure security.

Personal Identification Information

• Full name, date of birth, and national ID details (for KYC verification).
• Email address and mobile number.
• Residential address.

Financial Information

• BKash, Nagad, or Rocket number (for payment processing).
• Deposit and withdrawal history.
• Transaction date, amount, and method.

Technical Information

• IP address, browser type, and operating system.
• Site access times, page visits, and session data.
• Device identifiers and location data (subject to permission).

Gaming Behavior Data

• Gaming history, bet amounts, and game preferences.
• Bonus claim and usage details.

B399 uses your information only for specific purposes. Each purpose is explained in detail below:

We never sell your information to third parties for commercial purposes without your consent.

Your data is stored on secure, encrypted servers. b399 uses internationally certified data centers with 24/7 security monitoring.

Retention Period

• Active Accounts: All data is retained for as long as your account remains active.
• After Account Closure: Transaction data may be retained for up to 5 years to meet legal requirements.
• KYC Documents: Stored securely after verification and deleted once no longer needed.
• Marketing Information: Consent withdrawal results in immediate data deletion.

B399 does not sell or rent your personal information to any third party. However, data may be shared in the limited circumstances described below:

Authorized Third Parties

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• Game Software Provider: Minimum data required to operate game services.
• Cybersecurity Partner: To detect and prevent fraud.

Legal Obligations

• Information may be disclosed in response to a court order or a lawful request from a government authority.
• To fulfil legal obligations related to Anti-Money Laundering (AML) regulations.

All third-party partners are contractually bound to uphold b399's strict privacy standards.

B399 uses cookies and similar technologies on its website to enhance your browsing experience and ensure the site functions properly.

Cookie Types

• Essential Cookies: Essential for the site to function properly — includes login sessions, security tokens, and similar data.
• Performance Cookies: To analyze which pages on the site receive the most traffic.
• Functionality Cookies: To remember your preferences and language settings.
• Marketing Cookies: To show relevant offers (subject to your consent).

You can control or disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some site features.

As a b399 member, you have several important rights regarding your personal information:

• Right to Know: The right to know what information we hold about you and how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that we restrict the use of your data for certain purposes.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to Object: Right to opt out of marketing communications.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

B399 applies industry-leading security measures to keep your data safe. Our technical and organizational safeguards are outlined below:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Suspicious activity is detected in real time.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Backup: Regular backups are maintained at secure locations.
• Access Control: Only authorized personnel have access to view sensitive information.

B399 strictly does not serve anyone under the age of 18. We are committed to protecting the privacy of minors.

• Age verification is mandatory at the time of registration.
• Upon discovery of a minor's account, it will be immediately closed and their data deleted.
• Age verification documents are mandatory as part of the KYC process.

B399 reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you via email or a notice on the site.

• The date of any changes will always be displayed at the top of the page.
• At least 7 days' notice will be given ahead of any major changes.
• Continued use of the site after any changes constitutes your acceptance of the updated policy.

For any questions, concerns, or requests regarding the Privacy Policy, please contact our Data Protection team: