Gaming should be a source of enjoyment, not anxiety. b399 believes every player has the right to play in a healthy, controlled, and responsible way. Our responsible gaming policy is built to help you do exactly that.
Gaming is entertainment. If you feel it is no longer in your control, take action now.
Responsible Gaming or Responsible Gaming refers to a mindset where a player views gaming purely as a form of entertainment — not as a source of income or a way to relieve stress. Responsible gaming on b399 means setting your own budget, sticking to time limits, and knowing when to stop.
Online gaming has grown rapidly across Bangladesh. While it opens up exciting new entertainment options, it also carries real risks. Staying aware of those risks and maintaining self-control is what keeps gaming truly enjoyable.
B399 believes every member is a capable, informed adult who can make the right decisions when given the right information. That's why responsible gaming is built into the core of our platform.
Keep in mind: Gaming is entertainment. When it stops being fun and starts feeling like a burden, it's time to step back.
Like any form of entertainment, gaming carries certain potential risks. Research shows that a small portion of players may develop addictive behaviors — which can negatively impact their personal life, relationships, and financial well-being.
B399 takes these matters seriously. We want every member to stay healthy and happy in the long run — which is why we don't just offer games, but also the tools to play responsibly.
Awareness, setting limits, and seeking help in time — these three steps are the most effective way to stay clear of any gaming-related problems.
b399's goal is to create a safe, transparent, and responsible gaming environment where every member can play with peace of mind.
The most effective way to play responsibly is to set your own limits in advance. At b399, you can establish several types of limits:
| Limit Types | Description | Purpose |
|---|---|---|
| Deposit Limit | Set maximum deposit amounts on a daily, weekly, or monthly basis | Preventing Overspending |
| Session Limit | Setting Session Time Limits | Balanced Use of Time |
| Loss Limit | Maximum loss amount within a given time period | Controlling Financial Losses |
| Taking a Break | Temporarily suspend your account for a few days or weeks | Taking a Calm, Deliberate Break |
| Self-Exclusion | Permanently deactivating your account for the long term | Taking a Complete Break from Gaming |
The best time to set your limits is when you have a clear head — before you start playing.
If you notice any of the following signs in yourself or someone close to you, it's time to take them seriously:
Spending beyond your set budget and being unable to stop.
Repeatedly betting more to try to recover lost money.
Arguing with family or friends about gaming, or lying to them about it.
Feeling restless, irritable, or anxious when not playing.
Failing to meet responsibilities due to gaming.
Borrowing money from others to fund gaming.
Once you've identified a problem, follow the steps below:
The first and most important step is to honestly assess yourself and acknowledge that a problem exists. That's not weakness — it takes real courage.
Stop playing immediately. Log in to b399 and activate a temporary break or self-exclusion option on your account. Our support team is ready to help you through the process.
Let a trusted family member or close friend know what you're going through. Facing it with support is far easier than going it alone.
Speak with a mental health professional or counselor. Gaming addiction is a recognized condition with effective treatment options available.
Redirect your focus to something else — such as exercise, hobbies, or spending quality time with family.
B399 provides a range of effective tools to ensure a safe and controlled gaming experience.
Set your maximum daily, weekly, or monthly deposit limit in advance. Once a limit is set, it takes effect immediately.
Decide in advance how long you want to play in a single session. Once your time is up, the system will automatically alert you.
Temporarily suspend your account for anywhere from 1 day to 6 weeks. No gaming or deposits are possible during the break.
Disable your account completely for 6 months to 5 years. Reactivation during this period is not possible.
View your complete gaming and deposit history at any time. Understand your own patterns and take action when needed.
Our strict age verification process prevents anyone under 18 from registering.
Take a moment to honestly answer the questions below. If most of your answers are "Yes", consider reaching out for help.
Do you find yourself spending beyond your set budget and unable to stop?
Do you place larger bets to try to win back money you've lost?
Is gaming cutting into your sleep, work, or family time?
Do you feel restless, irritable, or anxious when you're not playing?
Have you ever lied to family or friends about your gaming?
Have you ever borrowed money or dipped into your savings to fund gaming?
Have you tried to stop playing but found yourself unable to?
If 3 or more answers are "Yes" — Please contact our support team or seek advice from a professional counselor.
You are not alone. Reaching out for help is a sign of strength.
Our 24/7 live chat support team is always on hand to help with any gaming-related concerns — whether it's account limits, taking a break, or self-exclusion.
Gaming addiction is a recognized mental health condition. In Bangladesh, access to mental health professionals and counselors is now more available than ever before.
Talk to the people close to you. Their support will be your greatest strength through this. Being open with family is always better than keeping it hidden.
Join b399 and enjoy a safe, responsible gaming experience. We're always here for you.